About Us
WE STAND OUT FROM THE REST BECAUSE OF OUR
Sincere Desire and Ability to Create Exceptional Experiences.
- ➤ Full Service Client Focused Care
- ➤ 24/7 Care and Support
- ➤ You Choose the Caregiver
Our Why
Meet Nicole
My grandmother lives several provinces away. With my background in Senior living I tried to help my family navigate the system to obtain reliable care. From afar it was a challenge to line up all the services she needed to stay at home safely and the weight fell on my family. They chose to hire private caregivers directly to allow her to stay at home. When they were late, sick or didn’t show up, it was up to the family to leave their job and rearrange their day(s) to go help out. The concept of Vytality at Home came to life knowing that their had to be a better way. A better way for my family to have the peace of mind that care was onsite; to interact with the caregivers and my grandmother throughout the day; to impact what activities they do with her throughout their visit and to know that her care team is skilled to exceed her needs. Unfortunately, Vytality was not an option for my nana or my family, but I know that came to fruition to help so many other families facing the same challenging situations.
Nicole Dyer, Director and Co-Founder
Meet Brad
When I was 20 years old I was first on the scene to an accident. My instincts kicked in and I helped the injured senior at the scene until EMS arrived. I knew then that I wanted to focus on nursing and specifically on seniors. Over my career I have had the opportunity to work in and create specialized programs that focused on seniors, mental health and families, both publicly and privately. Many of these programs allowed me to connect with clients in their homes and assess firsthand the programs and services that would allow them to stay at home safely, healthy and happily. At times I was discouraged when I would meet a client and family who had waited too long to get the help that they needed. When the opportunity presented itself to start Vytality at Home, I knew that my experience and dedication could really help those needing services, assistance and direction. I am so excited that my passion for making a difference and creating experiences for those needing care has led me to co-found Vytality at Home.
Brad Lohman, Director and Co-Founder
We Welcome Y
We get asked frequently why we chose to spell Vytality with a Y in place of an I and we love telling people exactly that – why. We welcome our clients, customers and team to challenge us by asking us WHY. Why on a decision, why on a direction even why on a policy. We will only get better by hearing honest feedback. By spelling it with a Y it is a constant reminder to everyone at Vytality to always welcome questions and comments. We use feedback to improve not simply impress.
Call us at 403 476 3680 to learn more about what we can do for you!
F.A.Q
Frequently Asked Questions
Where does Vytality provide services?
We are currently providing service in Calgary only at this time, with plans to expand across Alberta and into other western provinces in the near future.
How do I find out if Vytality can meet our needs?
We are available to take your call 24/7 at 403-488-7991 or email us at [email protected]
and tell us about what you are looking for. With our backgrounds and expertise we are
equipped to create tailored care plans and packages to meet most seniors needs to
stay at home. We will complete a proprietary assessment and ensure that you review
the results to understand your options. In the rare chance that we are not able to meet
your needs we provide you with assistance and direction on the best options out there
to ensure you and/or your loved one is well taken care of.
How much do the services cost?
All online and app based bookings are billed at a rate of $35.00 per hour, with a
minimum of two hours per booking. If you have a specific request that you would like to
discuss please feel free to call or email us to discuss: 403-488-7991or email us
at [email protected]. Additional service charges may apply for care being provided
outside of service zones.
Is there a minimum or maximum amount of hours for care?
We pride ourselves on being flexible with our hours, however we have a minimum care
time of two (2) hours and there is no maximum.
What if I have to cancel my care visit?
We allow care to be cancelled, at no charge, with 24 hours notice. If you prefer to call us to cancel, we can accept your cancellation with 24 hours
notice at 403-488-7991. To ensure that our care team is compensated for their
schedule, we are not able to refund cancellations that occur less than 24 hours before a
confirmed booking.
What services do you offer?
Have a look at our services page to see a full list of services LINK, call us at 403-488-
7991or email us at [email protected] a specific request if you don’t see it online.
How are caregivers matched to your needs?
We take tremendous steps to ensure that all of our caregivers have the ability to provide
Exceptional Experiences. That said, we know that each of our clients has specific needs
and our innovative technology will match your needs to our care team skills and then
allow you to choose your caregiver!
Once a proprietary assessment has been completed a care plan outlining the needs of
a client will be created. This will act as the base of our care offering. The base will
outline the care that is required to remain at home and may include min amount of care
and/or specific times of day when care is needed.
After this is completed you will be able to access the app and review the matched
caregivers based on your assessment. You can book them directly and add additional
services as you like! Once care is delivered the caregiver will be rated. If they are a
good fit for you then you can arrange for them to come again, or you are welcome to
choose from the other matches that will be presented. Your home, Your Care, Your
Choice!
How do you select your caregivers?
One of our founders is chartered in human resources and has experience, expertise
and education specific to care teams and seniors. She is passionate about ensuring that
the care team has the skills to provide the care, but even more importantly that they
emulate our core values (Compassion, Respect, Integrity, Innovation and Care) and are
driven by Our Purpose: To Create Exceptional Experiences.
Caregivers are first shortlisted based on their skills and experience. Those selected are
then put through a comprehensive in person interview and screening process which
includes a full vulnerable sector / background check.
New caregivers are then required to attend and actively participate in orientation,
training and a competency exam. This acts as an additional screening tool to ensure
that they have the skills, the personality and the ability to be part of the Vytality at Home
team. We take this process very seriously, as we are only as good as the team that
serves you.
Is there a caregiver that speaks my language?
During your assessment we will ensure that we input your preferred language into our
skills matching system. This will match you with the team members that speak your
language of choice. We employ a broad range of caregivers with a focus on language
skills and aspire to match your preference. If we do not currently employ someone that
meets your specific needs we will do our very best to find an individual to meet those
needs.
How do you become a caregiver with Vytality?
As mentioned earlier we take our recruiting process very seriously. You are welcome to
look at our hire page LINK here to better understand our process.
Are your caregivers bonded and have they had background checks?
Yes! All of our caregivers are employed by us, are insured, bonded against theft, and
have passed vulnerable sector checks.
Will private insurance cover Vytality’s services?
It’s quite possible. There are numerous insurance plans that cover
private personal support services and care. You should always verify
your coverage with your insurance company directly before moving
forward with any health services. At this time we do not do any direct
billing with insurance carriers, as such, you will be responsible for
reimbursement from your insurance company.
Does Vytality provide short-term live-in caregivers?
We are happy to provide short-term or long term 24 hour / 7 days a
week care. In many cases our caregivers have homes and families of
their own, however we can ensure that you receive services that
would exceed live-in care!
