Vytality Privacy Policy

Vytality at Home Ltd. strives to offer its users the many advantages of mobile technology and to provide an interactive and personalised experience. We may use Personally Identifiable Information including, but not limited to (name, e-mail address, street address, telephone number) subject to the terms of this privacy policy. We will never sell, barter, or rent any of your personal information including email address to any unauthorised third party.

 

As a healthcare application (App), we collect information to enhance and customize your care service and its delivery with content that is targeted to you. We respect your privacy and do not share your information with any unauthorised third party.

 

HOW WE GATHER INFORMATION FROM USERS

How we collect and store information depends on which areas of the App you are logging into, the activities in which you elect to engage, the services provided and your profile as a Client, Customer or Vytality Partners. Some examples include when you are asked to register your information to pay for Vytality at Homes services, or you will be asked to provide personal information when you register for access to the Vytality App. You also may be asked to provide consent for questionaries’ to be sent or consent to participate in studies that we are conducting. Like most Apps, Vytality at Home’s App also collects information automatically and through the use of electronic tools that may not be transparent to our visitors and members. For example, we may log the number of your Internet Service Provider or use technology to recognise you and hold information from your visit to the App.  The Vytality App may store a number of elements including, but not limited to your user name, password, email address, home address, phone number, lifestyle preferences and basic assessment information all of which will help you from having to re-enter that information each time you visit. As we adopt additional technology and evolve the Vytality at Home App, we may also gather information through other means. In certain cases, you can choose not to provide us with information, however you may be unable to access certain elements of the App or may be asked to re-enter your user name and password; and it is unlikely we will be able to customise the Apps’s functionality according to your preferences.

 

WHAT WE DO WITH THE INFORMATION WE COLLECT

Aggregated Information (information that does not personally identify you) may be used in many ways. Furthermore, aggregated Information may occasionally be shared with our advertisers and business partners.  Again, this information does not include any of your Personally Identifiable Information and it will not allow anyone to identify you individually.

 

We may use Personally Identifiable Information collected from your membership to communicate with you about your registration and customisation preferences; our Terms of Service and privacy policy; services and products offered by the Vytality App.

 

Personally Identifiable Information collected by Vytality at Home may also be used for other purposes, including but not limited to site administration, billing, troubleshooting, and other communications with you. Third parties who provide technical support, such as the business which hosts the information for the operation of our App may access such information. We will use your information only as permitted by law. In addition, from time to time as we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses. In such transactions, user information may be among the transferred assets. We may also disclose your information in response to a court order, at other times when we believe we are reasonably required to do so by law.

 

AFFILIATED SITES, LINKED SITES AND ADVERTISEMENTS

Vytality at Home expects its partners, advertisers and affiliates to respect the privacy of our users. Be aware, however, that third parties, including our partners, advertisers, affiliates and other content providers accessible through our App, may have their own privacy and data collection policies and practices.  Also, through the Vytality at Home App you may be introduced to, or be able to access, services, information, Websites and features offered by other parties. Vytality at Home is not responsible or accountable for the actions or policies of such third parties. You should check the applicable privacy policies of those third parties when providing information on a feature or page operated by a third party.

 

While using the Vytality at Home App, our advertisers, promotional partners or other third parties may use cookie, crawlers or other technology to attempt to identify some of your preferences or retrieve information about you. Other features available on our App may offer services operated by our partners and/or third parties and may use cookies or other technology to gather information.  Vytality at Home does not control the use of this technology by our partners and/or third parties or the resulting information, and is not responsible for any actions or policies of such third parties.

 

You should also be aware that if you voluntarily disclose Personally Identifiable Information on message boards or in chat areas, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond the control of the Vytality at Home App and this policy.

 

MINORS

Vytality at Home does not knowingly collect or solicit Personally Identifiable Information from or about children under 18 except as permitted by law. If we discover we have received any information from a child under 18 in violation of this policy, we will delete that information immediately. If you believe Vytality at Home has any information from or about anyone under 18, please contact us at the address listed below. Although this situation is very unlikely, please contact us as soon as possible if this situation has occurred a info@vytality.ca

 

CHANGES IN POLICY

Vytality at Home reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of our App following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

 

PERSONAL INFORMATION

Vytality at Home is a free App with the intent to promote Home care services and supports to allow clients to stay in their homes independently.  All Vytality at Home users are required to provide personal information to create a log in and then to access the information provided within the Vytality at Home App.  If profile(s) are created, that information will be collected and stored by Vytality at Home.  Any collected information will be used for studying and analytical research.  All information will be stored on an AWS (Amazon Web Services) cloud hosting account.  Vytality at Home takes your privacy seriously and has taken steps to safeguard Vytality at Home App user information, however Vytality at Home is not responsible for the content added by Vytality at Home App users. In the event that a Vytality at Home user requests to have their collected information permanently deleted, please contact us directly at  info@vytality.ca.


Should you have any questions or comments you can contact us at info@vytality.ca

3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:
FACEBOOK
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
TWITTER
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
CONSENT CHOICE
We provide you with the choice to accept this or not, we prompt consent boxes for all embedded content, and no data is transferred before you consented to it. The checkboxes below show you all embeds you have consented to so far. You can opt-out any time by un-checking them and clicking the update button.
  • YouTube
  • Facebook
  • Twitter
4. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
NECESSARY COOKIES (ALL SITE VISITORS)
  • cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
  • PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:
  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
ENVATO PTY LTD
For the purpose of validating and getting your purchase information regarding licenses for the Avada theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
TICKSY
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
7. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us. You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address). If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR RIGHTS
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. ThemeREX permits residents of the European Union to use its Service. Therefore, it is the intent of ThemeREX to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. THIRD PARTY WEBSITES

ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by ThemeREX, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ThemeREX bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to ThemeREX, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

12. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.
539, 5940 Macleod Trail SWCalgary,AB
539, 5940 Macleod Trail SWCalgary, AB
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